We accept refunds and exchanges on physical products.
Our policy lasts 28 days for Physical Products. If applicable days elapse from your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a paid receipt or proof of purchase to accompany the product with all original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the refund is not granted, the product will be returned to the shipping address it was sent from.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card on file or original method of payment, within a 3 days or in compliance with your credit card companies police for returning funds which may differ from our refund policy. For all money order and company checks, a refund will be provided via company check made out to the persons name and address that made the purchase only. No third party will be addressed in the refund.
The applicable sale price, taxes paid and will only be refunded.
The following condition must be met:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale priced items also qualify under our refund and exchange policy.
We only replace if the items are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
To return your product, you should mail your product to:
M-02-08, Conezion Commercial, Persiaran IRC 3, IOI Resort City,
62502 Putrajaya, Sepang, Selangor Darul Ehsan, Malaysia.
Tel : +603 8687 4529
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you, may vary.
If you are shipping item(s) over RM200, you should consider using a trackable shipping service or purchasing shipping insurance from POS LAJU MALAYSIA. We can’t guarantee that we will receive your returned item or that it may be damaged. All standard packaging practices will be exercised to prevent damage.
FREE Shipping for order RM300 and above.
Pick-up your online orders at our store.
Simply return it within 30 days for an exchange.
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